What’s the one thing that most people complain about if they had a bad dining experience? In fact, what sticks out the most? Is it the food or experience?
Think about this, no matter how great the food is, if the customer service is not up to par, people won’t think twice about going back to the restaurant. However, if the food is average but the people there are extremely friendly, helpful and speedy, it may influence the customer’s positive perception of the restaurant.
The same goes for any product in the market, consumers will tend to lean towards products that have a great after-service team. It doesn’t matter if the product costs an extra dollar, if it’s going to make their lives happier and easier, they will be more than willing to fork out extra cash for it.
Plus, great customer service will help a business retain your existing clients and they will then turn into brand advocates who will unintentionally initiate free word-of-mouth marketing for your company. This will then lead to bigger business opportunities and higher revenue. **End Summary** Topics: valda berzins
About the Author:
Valda Berzins is an interior and exterior designer who has helped many clients bridge the gap between vision and reality.
